At Thread Rain, we want you to be completely satisfied with your purchase. If your order isn’t quite right, we’re here to make it right. You can request a return or exchange if:
- You received the wrong size.
- The item is damaged or defective.
- You received an incorrect item.
Returns:
- You have 7 days from the date of delivery to return the item(s) for a refund or exchange.
- To be eligible for a return, items must be:
- Unworn, unwashed, and undamaged.
- In their original packaging with tags still attached.
- Accompanied by a receipt or proof of purchase.
Non-Returnable Items:
- Gift cards
- Final sale items
- Personalized or custom-made products
How to Initiate a Return:
- Contact our Customer Support at WhatsApp # +92 340 3175220 with your order number and reason for return.
- We will provide a return authorization and instructions on where to send your item(s).
- Please ensure that the items are securely packaged. We are not responsible for items lost in transit.
Refunds:
- Once we receive your return, we will inspect the item(s) and notify you of the status of your refund.
- If approved, the refund will be processed to your original payment method within 7-10 business days.
Exchanges:
- If you need a different size or color, please feel free to reach out to us directly on our WhatsApp number for prompt assistance.
Shipping Costs:
- Return shipping costs are the responsibility of the customer unless the item is defective or we made an error in the order.
- We recommend using a trackable shipping service.
For more information, please reach out to our customer service team on our WhatsApp number.